Contact Us

The Bakery Crafts Technical Support Team is here to help you use your Copy Confection machines.
If you have questions, please call 1-800-543-1673.

Hours: (Eastern Standard Time)
Monday-Friday: 8:00 AM to 6:00 PM
Saturday: 8:00 AM to 3:00 PMTech Tips

Tech Tips

1. Make Your Images In Advance.

Did you know you can make your images days in advance? Just run the photo, place it back in the bag, make sure it's sealed tight and store it in a dark, cool location.

2. Check the Paper Lever

If you have black spots on your images, check the paper lever. It should always be set to "Envelope" - edible paper is thick like an envelope.

3. Ink Supply

Keep edible ink on hand. Our edible inks have a one-year shelf life and should be kept on hand as backup.

4. Scanner Lid

Never place objects on top of the scanner, this can warp the lid, causing distortion.

Cleaning and Maintenance Tips

Daily Resume Cleans

Make sure to do "resume cleans" on your printer every day. This should extend the life of your print head and keep it primed and ready to use.

2. Weekly Printer Cleaning

Clean your printer weekly. Use your printer brush to keep all debris out of the inside and off the rolling pins. If you need a new brush you can order one (BCC-BRUSH) with your next regular order.

3. Scanner Cleaning

Clean your scanner glass and lid. Any debris can cause your images to distort. Use glass cleaner and a lint-free cloth to remove any dirt.

4. Prime the Print Heads

Make sure when you change your edible ink tanks or install a new print head to do 3-5 resume cleans to get it primed and ink flowing.